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Who is Billtrust?
Billtrust offers a full suite of bill delivery and payment services via the U.S. mail, email, fax and web that will help you speed cash flow, increase productivity and improve customer satisfaction. |
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How
does Billtrust work?
As
usual, you enter your billing information into your accounting
system. Instead of printing the information you send the
files to us electronically via a secure FTP site. We do
the rest: From determining which bills get sent by mail,
email or fax to applying our state of the art technology
so you can optimize savings. |
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What
is the CompleteBilling™ solution?
CompleteBilling
is a suite of bill delivery and payment solutions that
automates the entire billing process for businesses. CompleteBilling
is designed to work with your accounting package to extend
its functionality. Billtrust offers a B-to-B Billing Solution and a B-to-C Billing Solution. |
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Why
should my company use CompleteBilling?
Managing
your own billing is time consuming and expensive. And any
errors in the process result in even more time and money
lost. Combining efficiency, technology and smart thinking — our
CompleteBilling™ service saves money, reduces headaches
and delivers the highest levels of quality and accuracy. |
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How
does CompleteBilling work?
You
continue to enter your billing information into your accounting
package as you normally do. Instead of printing out bills
and dealing with all the hassles and costs of folding,
stuffing, sealing, and mailing; your bills are sent to
us electronically and we deliver your bills to your customers
via U.S. mail, fax, email, or web, depending on their preference. |
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How
much does it cost
CompleteBilling
pricing depends on a number of variables including the
volume of bills you send out monthly, the type of paper
and envelope stock you are using, the number of pages per
bill, whether you are including marketing inserts and the
percent of your bills that can be sent out electronically.
To get a detailed price quote specific to your needs, please
contact us by phone at (888) 580-BILL or via email at sales@billtrust.com. |
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What
is Online Billing?
Also
referred to as "eBilling” and "EBPP" (Electronic
Bill Presentment and Payment), online billing is the paperless
billing service we provide in concert with our outsourced
paper billing solution. We offer the opportunity for your
bills to be delivered by e-mail, fax or a hosted web site.
We capture an image that is the exact replica of your paper
bill and make them available for your customers to review
and pay.
For our hosted online solution, there is nothing
you need to install or maintain, and your customers will
not know we are hosting the site since it is designed to
have the look and feel of your company. We offer both a
credit card and an ACH payment option for your customers
to choose from. Payment goes directly to your financial
institution of choice. We will work closely with you to
roll out an adoption plan. Online Billing is the most cost
effective and efficient means to perform your billing. |
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Can
Billtrust work with our accounting package?
CompleteBilling can
work with virtually any accounting package. We have a variety
of solutions that integrate with Windows, Web-based, Mid-range, Mainframe and Unix accounting and billing systems. |
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How
does my company send our bills to Billtrust for processing?
We offer a secure FTP site
that allows you to upload your billing files which are then
sent to Billtrust for processing. We guarantee that any bills
received by 9PM will go out the next day. Our SmartRouting™ technology
will identify how the bill is to be delivered (U.S. mail,
fax, email, or web) and which of our regional facilities
will send the bills going by U.S. Mail. |
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How
are my bills sent from Billtrust to my customers?
With
CompleteBilling your bills will be sent by US mail, fax,
email, or web, depending on the preference of your customer.
Billtrust offers an e-Adoption Program to help migrate
your customers to electronic delivery solutions (email,
fax, or web) as these offer you the greatest opportunity
for increased savings and customer loyalty. |
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How
will I know that my bills were sent out?
At
the end of each business day, a confirmation email is sent
to you detailing the billing activity that took place on
your behalf. |
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Will
my customers see anything different?
No,
that is one of the major benefits of CompleteBilling. Your
customers may not even be aware that you are using a third
party to deliver your bills. |
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To
whom do my customers send their payments?
Your customers will continue
to remit payment for your invoices and statements directly
to you or your lockbox provider. Payments can be made by
ACH or credit card. |
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What
is ACH?
ACH
(Automated Clearing House) is a processing organization
networked with others to exchange (clear and settle) electronic
debit/credit transactions (no physical checks). ACH is
an important part of allowing your customers to securely
make online payments from their banks. |
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Is
my data safe?
With
CompleteBilling, your data is very safe. We use the highest
level of commercially available encryption (SSL 128-bit)
when we transmit across the internet. |
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How
often are invoices and statements mailed out?
Your bills will be sent
out within one business day, guaranteed! |
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How
do I save money?
If you are doing billing
in-house you have costs associated with postage, material,
labor and management. Not to mention the time spent handling
system issues and customer billing questions. Most likely
there are people from your IT, Finance and Customer Service
groups involved. Billtrust has helped hundreds of customers
save 25-35% on these costs. We would be happy to perform a quick ROI analysis for you.
We can achieve these savings
driven by our advanced billing technology and economies
of scale. The savings can be even more remarkable as
we work with you to migrate more of your customers to
electronic billing. |
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What
kind of guarantees do I have in savings and service?
Billtrust is so confident
in the value we offer to our customers that we have made
it easy for you to cancel the service at any time. With
that said, we are proud to boast a 99% customer retention.
We guarantee the accuracy of every envelope driven by
our advanced bar-coding and scanner process. Further,
we guarantee that any bills in by 9PM well go out the
next business day. |
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How
does pricing typically work for bills sent by mail?
For bills sent by mail
you pay based on the number of pages per envelope. The
more pages in an envelope the more you save on material
and postage. Our advanced technology allows you to set
rules that will maximize the number of pages you can
include in an envelope without unnecessarily delaying
the sending of your bills.
Further, our e-Adoption team
will work with you to move your customers from U.S. mail
to email, fax or web delivery. |
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How
do I get my customers to adopt to electronic bill delivery?
Billtrust offers an
e-Adoption Program to help you convert your customers
to electronic delivery solutions like email, fax or web.
The program applies best practices developed from working
with over two hundred customers. Many of our customers
have achieved electronic bill delivery adoption levels of
over 40%. |
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How
does archiving of my bills work?
Billtrust will store
an image of your bill for a period of time that you specify
for easy retrieval. Most of our customers opt to store
their bills for a two year period. |
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How
do I get started?
We have developed a
five step process for getting started with Billtrust.
You can
view this process here or we would be happy to perform a quick ROI analysis for you today! |
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How
can I get access to copies of my bills if Billtrust is
sending them out?
Invoice and statement
images are captured, stored and archived. With CustomerCare
you can search bills by customer name or number. We will
provide archived documents for as long a time period
as you request. |
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Who
is Billtrust and who is Factor Systems?
Factor Systems, Inc.
is the legal name of our company. Billtrust is the name
we do business under. Our corporate headquarters are
in Jamesburg, NJ. |
